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Frequently asked questions

How do I discuss my needs with Care Visions At Home? 

Do I have to have someone for a set number of hours?

How much will your care service cost?

What quality assurance do I have if I use Care Visions At Home?

What kind of people can you help?

Will my family and friends be involved in my care decisions?

I care for my elderly parents - what kind of services can you offer me to help with their care?

My disabled son would like to join a local college course. Can you help?

I would like to become a home carer do you have any positions at the moment?

I am a GP and would like to source your services for a number of clients – what do I do now?

What geographic location do you cover for your Home Care Services?

 

  • How do I discuss my needs with Care Visions At Home?

We can work directly with you to design and deliver a care package that is specifically suited to your needs.
How it works is:
Step 1 - we would have initial chat with you and/or family members to better understand your circumstances and requirement for care.
Step 2 - this would be followed up by a more formal self assessment of your specific needs undertaken in your own home where we will agree the care that meets your needs and goals.
Step 3 - we also work on your behalf with other care agencies such as local authorities and GPs to implement a care package that meets your needs. 

Call us today about your own specific care requirements, or those of a loved one, on t:0333 323 0045.

  • Do I have to have someone for a set number of hours?

No, Care Visions At Home can provide assistance from half an hour to 24 hour assistance, 7 days a week. We will cover all this with you and tailor your requirements during the initial assessment. During the assessment we will also work out how long you may need care for but your care plan is flexible and we re-evaluate your needs regularly with you so that the level care you receive from Care Visions At Home changes with your requirements.

  • How much will your care service cost?

Please contact Care Visions At home and we will give you our up to date prices and discuss your needs as part of your assessment.  Please visit our 'Paying for care' section for more information on the types of payment that may be available to you. We will  also go through all this with you during your assessment.

  • What quality assurance do I have if I use Care Visions At Home?                                                  <<Back to top

Care Visions At Home are fully insured and registered with the Quality Care Commission so adhere to their quality standards. If you are unhappy with anything to do with the care you receive from Care Visions At Home there is a complaints procedure you can follow.  The information on our quality standards and committment to your care will be provided to you in our Customer Handbook. You can also download it from our ‘Your rights’ section of the website. Our staff are all fully trained and thoroughly checked to ensure you receive quality care from skilled, knowledgeable and friendly staff that will be respectful whilst maintaining your confidentiality and dignity.

  

  • What kind of people can you help?

We can help a range of people of varying age groups such as elderly, young people with disabilities, children and vulnerable people.

  • Will my family and friends be involved in my care decisions?

If you want them too. We work with and listen to you, and your loved ones, to create a care plan that fits your needs.

  • I care for my elderly parents - what kind of services can you offer me to help with their care?

We can help by supporting you in a variety of ways depending on your requirements. We would work with you and your parents to decide what would be of benefit; whether that is with practical assistance such as domestic chores, helping to get your parents up in the morning, or help them access community services such as local clubs and activities.  Please visit ‘Our Care Services’ for more details or get in touch and we’d be happy to discuss it with you.

  •  My disabled son would like to join a local college course. Can you help?

Yes, Care Visions At Home can provide support for your son to find the right course, help him apply and support him with attendance.

  • I would like to become a home carer do you have any positions at the moment?

Yes, Care Visions At Home are currently recruiting, particularly in the Newcastle, Gateshead and Tyneside areas – visit our 'Work for us' section to apply today.

  •  I am a GP and would like to source your services for a number of clients – what do I do now?

Get in touch with us today and we will arrange a meeting to come and discuss your requirements.

  • What geographic location do you cover for your Home Care Services?

Currently Care Visions At Home provide care and support for people within the North East of England such as the Newcastle, Gateshead and Tyneside areas.

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If you have any questions you would like to ask about how Care Visions At Home can help you or a loved one please contact us and we’d be very happy to help.

Contact us on t: 0333 323 0045 or e: athome@carevisions.co.uk

Care Visions